Our Services at Beryl Healthcare
At Beryl Healthcare, we empower adults aged 18 and over with disabilities to live fulfilling and independent lives within their communities. We achieve this through exceptional, compassionate care that's centered entirely on you.
Our range of services
Peace of mind for you, comfort for your loved ones: Our compassionate and reliable caregivers provide personalized in-home care to ensure your loved ones feel safe and supported.
Empowering well-being, together: Our dedicated and caring professionals are committed to providing quality care services that meet your specific needs and help you thrive
Your journey to well-being, with a trusted hand by your side: We provide reliable medical escort services to ensure you get to your appointments safely and comfortably.
Our Goals and Objectives
Prioritize building and maintaining a stable, committed, and highly trained team with sufficient staff to meet the demands of our clients and service users. We ensure all employees undergo rigorous recruitment processes, including reference and criminal record checks as appropriate, to guarantee they are trustworthy, caring, and physically and mentally fit for their roles. Furthermore, we are dedicated to attracting and retaining top talent by providing ongoing training, supervision, and appraisals. We also strive to support staff in obtaining relevant qualifications, fostering personal and professional growth where funding allows.
See each person we support as a whole, foster independence and promote a fulfilling life for each individual we support. We will go beyond addressing physical needs; and nurture confidence, self-esteem, and a sense of emotional and social well-being.
Our services are designed to empower individuals by focusing on their capabilities, not limitations. We actively encourage and support residents in striving for independence, even in performing some of their support activities where possible. Our goal is to gradually reduce the amount of assistance needed as individuals gain confidence and skills.
We recognize the importance of informed risk-taking as a key element of personal growth and independence. We support residents in pursuing their desired lifestyles, even when it involves calculated risks.
Furthermore, we combat loneliness and isolation by helping residents connect with family, friends, and their local communities. We encourage individuals to access specialist and mainstream services, facilities, and opportunities that enrich their lives. By fostering independence and engaging with the community, we empower residents to live fulfilling lives on their own terms.
Prioritize the dignity, privacy, and human rights of every resident. This is especially true when providing personal care. We address individuals using their preferred names and pronouns, respecting their right to choose the gender of their caregiver whenever possible.
We believe in upholding residents’ dignity by empowering them to maintain their chosen lifestyles for as long as they are physically and mentally able, and desire to do so. Our staff consistently treats residents with consideration, courtesy, and respect, fostering a safe and comfortable environment.
We understand the importance of personal information and treat it with utmost care. We share information only with the resident’s consent, and solely in their best interests when consent cannot be obtained. Residents also have the right to access their personal records in accordance with the law. We are committed to transparency and building trust with every individual we support.
Promote the safety and well-being of our residents. We are committed to protecting our clients by developing and maintaining robust systems and processes to handle emergencies effectively. Proactive risk management is key, with routinely tested contingency plans ensuring service continuity in any situation.
We take a holistic approach to resident health and safety. We partner with residents and, when necessary, seek expert advice to manage potential risks effectively. Our dedicated staff prioritizes promoting healthy habits, ensuring residents remain well-nourished and hydrated, and can enjoy food and drink in a dignified manner.
Furthermore, we implement stringent infection control protocols to minimize the risk of exposure to infections during service delivery. We are vigilant in safeguarding residents against abuse, employing strategies to identify potential risks early and respond swiftly and appropriately. This includes protecting residents, staff, and others from both hazards and abuse while respecting their right to make informed and calculated decisions.
The use of physical restraints is a last resort, employed only in clearly defined situations and adhering to legal regulations. Similarly, we have established procedures for the safe management of medications, ensuring compliance with all relevant laws. Finally, we guarantee that all equipment used in service delivery is fit for purpose, operated safely, and promotes both dignity and independence for our residents.
Measure the success of our services by focusing on achieving the personal outcomes collaboratively defined with each individual using the service. To ensure ongoing quality improvement, we utilize a multi-faceted approach, primarily through direct communication with service users. This feedback informs continuous service enhancements, both for individual plans and the service as a whole. We remain committed to best practices by regularly reviewing our services to ensure alignment with current standards. Furthermore, we prioritize creating a safe and accessible environment for complaints. Service users are empowered to voice concerns, knowing they will be addressed swiftly and effectively. Finally, we maintain comprehensive and accurate records of services delivered and individuals supported, adhering to all relevant legal and ethical guidelines.
We will: –
Commit to providing person-centred and outcome-focused services. This means we tailor each service to the unique needs and preferences of the individuals we support. We believe in empowering individuals by providing them with all the information they need to make informed choices about their care.
Together, we will establish clear and achievable goals for the service, ensuring they align with individual aspirations. We put individuals in control over their support, giving them a voice in decisions about how and by whom their service is delivered.
Transparency is key. You will always know what to expect, including who will be providing their service and when. We communicate clearly and effectively, ensuring the information individuals receive is easy to understand.
We respect an individual’s right to live life on your terms, regardless of personal background. We recognize the invaluable role of family carers and loved ones, and actively seek collaboration in planning and delivering individual support.
Actively seek and value the contributions of all those who play a part in individual care, including informal carers, families, and advocates. For those who contribute financially to their service, we ensure clear and written terms outlining their obligations.
Deliver seamless services that connect seamlessly with other community providers of care and support. This is achieved by building strong local partnerships with a wide range of organizations. These partnerships include commissioning authorities, health professionals, mainstream service providers, and other social care organizations across the public, independent, and voluntary sectors. Actively seeking and responding positively to feedback is also a core value. This feedback comes from clients, service users, their families, carers, representatives, advocates, other health and social care professionals, and our staff. By fostering these connections and listening to all stakeholders, we ensure our services are truly integrated and meet the evolving needs of the community.
We will: –
Commit to achieving and maintaining registration with the Care Quality Commission (CQC) while exceeding statutory minimum requirements wherever possible. Our fundamental standards will be aligned with the CQC Fundamental Standards and the Care Act 2014. Furthermore, we will deliver care and support services that adhere to agreed purchasing contracts, service agreements, and current best practices and legislation.
Our supported living services cater to adults aged 18 and over who require varying levels of support due to:
- Learning disabilities
- Autistic spectrum disorders
- Mental health needs (diagnosed or requiring support)
- Physical/sensory impairments
- Complex needs, including challenging behaviours (with appropriate support strategies in place)
- Dementia, where it falls within the scope of our expertise and aligns with the individual’s needs.
Best Practice
- Commit to achieving and maintaining registration with the Care Quality Commission (CQC) while exceeding statutory minimum requirements wherever possible. Our fundamental standards will be aligned with the CQC Fundamental Standards and the Care Act 2014. Furthermore, we will deliver care and support services that adhere to agreed purchasing contracts, service agreements, and current best practices and legislation.
Join Beryl Healthcare
If you’re looking for a supportive environment that empowers you to live a fulfilling and independent life, then look no further. Contact us today to learn more about how Beryl Healthcare can help you achieve your goals.
